Our Services

Coaching: Partnering with individuals in a thought-provoking and creative process that inspires them to maximize their personal and professional potential in leadership practice or conflict situations. 

Conflict Coaching: One on one process for helping individuals build and improve their conflict understanding and skills, to independently manage conflict and disputes more effectively. Provides ongoing support and space to brainstorm potential responses/solutions.

Facilitated Dialogue: Facilitated process designed to help parties overcome communicative barriers and engage in productive conversation, this pathway is often helpful in multi-party conflicts. An agreement is not the main goal of the process but may be drafted at the end of the process.

Mediation: Third party(ies) serve as neutral facilitator(s). Collaborative process facilitated by neutral parties designed to help individuals settle a dispute and/or create agreement where there is conflict between two or more parties. Parties develop options for resolution and work toward developing mutually agreeable resolution focused on future behavior, and actions. Development of a mediation agreement or memorandum of understanding can result if requested by the parties. The agreement allows for follow-up or return for mediation if/when there are difficulties implementing terms of the agreement.

Restorative Justice Conferencing: Collaborative decision-making process rooted in indigenous practices of the Māori people of New Zealand, Inuit people, Native Peoples of the Northern Pacific Coast of North America, the Plains People of North America and many more. The RJ process includes harmed parties, people who caused harm and others to seek resolution that promotes, active and individual accountability, and acknowledgement of responsibility. This process addresses wrongdoing as violations of people, relationships, and community by repairing of harm caused by individual and the community. This process condemns relationship rather than the offender. Offers the rebuilding of trust by showing understanding of harm, addressing personal issues.

Shuttle Mediation: Assisted negotiation facilitated by a 3rd party as intermediary, listening to perspective and sharing with the other party. The facilitator works to actively seek understanding and negotiate a resolution of specific issues in dispute, driven by the parties not the facilitator. The goal of the process is to reach agreement between two or more parties who do not wish to directly engage with each other.

Once a referral is received by the AR Office, a member of the AR team will reach out to meet with the individual parties to learn more about the situation and provide information about the available pathways for resolution. During this meeting the privacy of the process, and limitations to privacy, including mandatory reporting obligations will be discussed. AR staff are required to report any allegations of protected class discrimination, harassment, and/or sexual misconduct, any threats to harm self or others, and any statement made in writing or verbally expressing the intention to commit a crime. 

The AR process will typically include the following steps:

1) Pre-conference: AR Staff will explore the situation, evaluate whether it is appropriate for AR. The AR staff will evaluate the individual's willingness to seek a collaborative adaptable resolution process and their goals or ideal outcomes in pursuing adaptable resolution. If appropriate a pathway will be identified and implemented.

2) Pre-conference with other individuals: If the resolution pathway involves other parties, the AR staff will reach out to the other involved parties to conduct a pre-conference meeting with the identified parties. If after the pre-conference meeting the individuals wish to proceed, the agreed upon pathway will proceed.

3) AR Intervention: AR staff will communicate the expectations for participation in the AR pathway and where appropriate will have the individuals sign the agreement to participate document for the identified pathway. AR staff will attempt to resolve the concerns through the identified pathway.

1. Resolution Reached: When an agreement is reached by the individuals, the case is considered resolved and the individuals are encouraged to use the AR Office as a resource for future questions and support as needed 
2. No Resolution Reached: If no resolution is achieved through an attempt at AR, and the situation was referred by another office, the situation may be referred back to the referring office/department for further consideration or resolution.

4) Outcome of AR Intervention: The outcome of the intervention is documented to indicate whether a resolution was reached, or the process was terminated either by the AR staff or by the individuals involved. When an agreement is reached a copy of the final resolution document will be maintained as part of the AR case file. When the terms of the final resolution agreement have been fulfilled, the case will be closed.