Tools and Services

1.  Report the loss to the police:   

• If the loss occurs at CU Anschutz, contact Campus Police at 303-724-4444.     
• If the loss occurs at CU Denver, call 303-556-5000.       
• If the theft occurs elsewhere, contact the police department in that jurisdiction to file a report.

2.  Inform your supervisor and department IT support staff. 

3.  Submit a ticket immediately (see below for steps):

• Log in to the Service Center portal
• Sign in with your CU username and password.     
• Click the “Make a Request” button.     
• Move the inner right slider all the way to the bottom of the page until you see “Security Event” and click on it.     
• Select “Lost/Stolen Device”     
• Provide as much information as possible:     

• Detailed account of what happened including a timeline. 
• Provide the names of anyone you notified about the incident or anyone who might have additional information.     
• Make, model and serial number of the lost/stolen device.     
• Whether the device was encrypted or not.   
• Your title and a brief description of your typical job duties.     
• What type of data was on the device, especially anything sensitive such as patient information, student information, personal financial information, etc.
  

4. Change your university password immediately.

A member of the Risk and Compliance team will contact you. Please be prepared to provide a copy of the official police report and, if the device was encrypted, evidence of the encryption (you can get this from your department IT support staff.