Software, Support and Services

Tools and Services

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These tools, software, and programs have all been vetted by our security and compliance team and are supported by our service desk.

Call Center

Category: OIT - Categories Phones Audience: Faculty Staff
This service request is to design and implement Call Center/ACD Services to support advanced Call Enabled Business Processes (CEBP). *Need to be on VPN or campus network to access request form.
Setup Call Center
The Access team and/or the Customer Service Representative will consult with the customer requesting a new Call Center/ACD service or will enhance an existing ACD/Call Center Service. The Call Center/ACD Services allows a business unit to utilize a call menu to inform customers and solicit caller input in order to route calls to targeted destinations based on that caller’s input. The target is usually a “live” agent although other destinations may be chosen. 
*Need to be on VPN or campus network to access request form.

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303-724-4357 (4-HELP)
7:30 a.m. - 6 p.m., M - Th
7:30 a.m. - 5 p.m., Fri

 

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