Tools and Services

1. Open Outlook and click the File tab on the left.
2. Click the Add Account option below the mailbox name.
3. Enter an optional display name in the Your Name field and enter the shared mailbox address in the Email Address area. Click Next when finished. 
4. When the Windows Security screen pops up, clear the field and enter your personal university email address and password. Click OK.
5. The next screen should show that Outlook is completing the setup for the new account. Click Finish.
6. You will then be prompted to restart Outlook. Click OK to continue. 

When Outlook restarts, you should see the shared mailbox in the Folder pane on the left-hand side of your Outlook. 

1. Open Outlook and click Tools > Accounts.
2. On the Accounts screen, click Advanced.
3. Click Delegates and then the + (add) symbol in the Open these additional mailboxes section. 
4. Search for the mailbox by name and select it, then click Add. 
5. You will be returned to the Delegates screen, click OK.
6. Once Outlook connects to the mailbox, there will be a popup that says Outlook was redirected to a server. Check Always use my response for this server and then Allow.

1.  Log into webmail at https://myemail.ucdenver.edu.
2. Click on your profile picture in the upper right-hand corner. If you don't have a picture associated with your account, you will see your initials. 
3. Click on Open Another Mailbox and type in the name of the mailbox.
4. Click Open.

The mailbox will open in another tab. The mailbox shouldn't time out while the browser session is running but, please contact the OIT Service Desk if you encounter a problem. 

1. Open Outlook.
2. Choose New Email.
3. If you don't see the From field at the top of your message, choose Options > From.
4. Click From in the message, and change to the shared email address.
5. If you don't see your shared email address, choose Other email address and then type in the shared email address.
6. Choose OK.
7. Finish typing your message and then choose Send.

From now on when you want to send a message from your shared mailbox, the address will be available in your From drop down list.

Whenever you send a message from your shared mailbox, your recipients will only see the shared email address in the message.

1. Open Outlook.
2. Open the email message you want to reply to.
3. From field at the top of your message, you should see the name of your shared mailbox.
4. If you don't, choose the From dropdown box and choose your shared mailbox.
5. Finish typing your message and then choose Send.

When you want to send a message from your shared mailbox, the address will be available in your From drop down list.

Whenever you send a message from your shared mailbox, your recipients will only see the shared email address in the message.