Commonly used OIT tools, services, and resources for staff. To view all services, browse all tools and services.
Receive system status updates directly to your phone or email when you sign up for Statuspage. Customize which alerts and notifications you receive so you only get information pertinent to you.
Review the complete list of system alerts to learn about any planned outages related to OIT.
Phone Support
Contact us over the phone for assistance
303-724-4357 (4-HELP from a campus phone)
7:30 a.m. to 6 p.m., Monday - Thursday
7:30 a.m. to 5 p.m., Friday
OIT chat support is currently unavailable. We are working to restore Chat capabilities as quickly as possible.
Please use phone support or one of our self service options for assistance during this time.
Self Service Portal
Enter a ticket for assistance
24/7 access to the OIT Service Center, your ticket will be replied to during normal hours of operation in the order it was received.
Docusign is an easy-to-use, full-featured, web-based application for signing/sending documents, creating forms, and managing document workflow. The app is available for no charge to faculty and staff.
Features
To request a license, submit a request to the OIT Service Desk at OIT-ServiceDesk@cuanschutz.edu or complete a request at the OIT Service Center.
Beginning in mid-November, multi-factor authentication (MFA) with Duo will be required to log in to Docusign. If you have multiple documents to sign throughout the day, click on the Remember me for 8 hours option on the Duo log in page before you request your Duo Push to remain securely logged in to Docusign.
If you are requesting a document to be signed, we encourage you to reach out to the recipient beforehand. Let them know they will be receiving an email from Docusign and assure them that the request is legitimate.
Once you are logged in to MFA, go to the Docusign log in webpage: https://apps.docusign.com/send/home. Click login at the top right corner of the page. Enter your university email address and sign in with your university credentials.
The university has a Business Associates Agreement (BAA) with Docusign that allows for secure collaboration and HIPAA compliance. While Docusign is configured for HIPAA compliance, you should use caution in the type of data that is stored as well as with whom and how the data is shared (same university HIPAA policies and procedures apply).
HIPAA compliance depends on all of us. Please review the following information:
Visit the Docusign System Requirements webpage for up-to-date information about system requirements and supported browsers for Docusign eSignature.
Tutorials and training resources are available from the Docusign support website:
Upcoming Docusign Getting Started webinars are available - visit their website for dates and to register once you have received your account activation email.
With your university Docusign license, you can open a support ticket directly with Docusign for any issues related to your envelopes, documents, or system-related problems on the Docusign platform. When logged into Docusign, click on the Questions Mark or Help and Support links to access online support and training materials.
To open a support ticket with Docusign:
Contact the OIT Service Desk for account or basic support questions.
Docusign is an easy-to-use, full-featured, web-based application for signing/sending documents, creating forms, and managing document workflow. The app is available for no charge to faculty and staff.
Features
To request a license, submit a request to the OIT Service Desk at OIT-ServiceDesk@cuanschutz.edu or complete a request at the OIT Service Center.
Beginning in mid-November, multi-factor authentication (MFA) with Duo will be required to log in to Docusign. If you have multiple documents to sign throughout the day, click on the Remember me for 8 hours option on the Duo log in page before you request your Duo Push to remain securely logged in to Docusign.
If you are requesting a document to be signed, we encourage you to reach out to the recipient beforehand. Let them know they will be receiving an email from Docusign and assure them that the request is legitimate.
Once you are logged in to MFA, go to the Docusign log in webpage: https://apps.docusign.com/send/home. Click login at the top right corner of the page. Enter your university email address and sign in with your university credentials.
The university has a Business Associates Agreement (BAA) with Docusign that allows for secure collaboration and HIPAA compliance. While Docusign is configured for HIPAA compliance, you should use caution in the type of data that is stored as well as with whom and how the data is shared (same university HIPAA policies and procedures apply).
HIPAA compliance depends on all of us. Please review the following information:
Visit the Docusign System Requirements webpage for up-to-date information about system requirements and supported browsers for Docusign eSignature.
Tutorials and training resources are available from the Docusign support website:
Upcoming Docusign Getting Started webinars are available - visit their website for dates and to register once you have received your account activation email.
With your university Docusign license, you can open a support ticket directly with Docusign for any issues related to your envelopes, documents, or system-related problems on the Docusign platform. When logged into Docusign, click on the Questions Mark or Help and Support links to access online support and training materials.
To open a support ticket with Docusign:
Contact the OIT Service Desk for account or basic support questions.
