Staff Tools and Services

 

Commonly used OIT tools, services, and resources for staff. To view all services, browse all tools and services.

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Review the complete list of system alerts to learn about any planned outages related to OIT.

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Phone Support

Contact us over the phone for assistance

303-724-4357 (4-HELP from a campus phone)

7:30 a.m. to 6 p.m., Monday - Thursday

7:30 a.m. to 5 p.m., Friday

 

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Chat Support

OIT chat support is currently unavailable. We are working to restore Chat capabilities as quickly as possible.

Please use phone support or one of our self service options for assistance during this time.

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Self Service Portal

Enter a ticket for assistance

Submit a ticket

Email the Service Desk

24/7 access to the OIT Service Center, your ticket will be replied to during normal hours of operation in the order it was received.


University Access Resources

Remote Access VPN

Category: IT Security OIT - Categories OIT - Type of software Productivity and Business Remote Access Software VPN or remote access Audience: Faculty Researchers Staff Students Cost: Free
When connecting from off-campus, there are several remote options based on your needs. You will be prompted for multi-factor authentication through Duo during login to the VPN or VMware Horizon for remote access.
See full details

Single Sign On (SSO)

Category: OIT - Categories OIT - Type of software Remote Access Audience: Faculty Staff Students Cost: Free
Authentication services to university units for departmental or campuswide applications that require the authentication of users based on their affiliation with the university.
See full details



Operations Resources

Directory Listing and User Account Update

Category: Email Marketing and Communications OIT - Categories OIT - Type of software Audience: Faculty Researchers Staff Students Cost: Free
If your name has changed, you would like to go by a middle name or abbreviated version of your name, or you would like to request a change to your email address, OIT can assist you with updating your directory listing and user account.
See full details

Network Services

Category: Billing Computer and Device Support OIT - Categories OIT - Type of software Operating Systems Remote Access Remote Access Audience: Faculty Staff Students Cost: See extended details for service rates
This service request provides wired and wireless computer access to the university's data network. This connectivity allows access to the Internet and to university-managed network-dependent resources (such as servers and applications). *Need to be on VPN or campus network to access button link
See full details

New Equipment Purchases

Category: Computer and Device Support OIT - Categories Audience: Faculty Staff Students Cost: Free
If you need assistance in deciding what equipment will be best suited for your needs, our Service Desk team can assist with a consultation and recommendations before you make your purchase. Our OIT Service Desk will help ensure your purchase meets the university's minimum technology requirements.
See full details

Storage, Servers and Backups

Category: Billing OIT - Categories OIT - Type of software Operating Systems Productivity and Business Remote Access Audience: Faculty Researchers Staff Cost: See extended details for service rates
Server hosting, backup and storage services include a variety of file and data backup solutions available to university faculty, staff and students. Other services include setup and centralized hosting of both physical and virtual servers. Fees may apply for some services.
See full details

Telephone Setup and Support

Category: Billing OIT - Categories OIT - Type of software Phones Productivity and Business Audience: Faculty Staff Cost: See extended details for rates
This service request is to install/activate, make changes, or deactivate an office/desktop telephone connection at a designated location. Typical use of this service is to support an office phone, or multiple office phones, connection.
See full details

University Systems Account Access

Category: OIT - Categories OIT - Type of software Operating Systems Remote Access Remote Access Audience: Faculty Staff Cost: Free
OIT manages access to email, Active Directory, VPN and certain library entitlements as well as the information that is sent to badging and parking. Access to HCM, Finance, PeopleSoft and CU-SIS is managed by University Information Systems at the CU System Office. Submit a ticket for help accessing these university systems.



Academic Tools and Resources

Microsoft Forms

Category: Forms Office 365 OIT - Categories OIT - Type of software Software Survey tools Audience: Faculty Researchers Staff Students
Microsoft Forms is a tool that allows for the easy creation of surveys, quizzes and polls making it easy to collect and analyze data.

Welcome to Microsoft Forms 

Microsoft Forms is a versatile tool for effortlessly creating surveys, quizzes and polls. When integrated with Microsoft SharePoint, PowerApps and Flow, it enables you to develop solutions for gathering information, automating processes and defining workflows to manage data and send notifications efficiently. The tool can be used for:

  • Survey responses in a data-friendly format (Excel sheet)
  • Quick creation, sending and sharing of surveys
  • Questionnaire options to build survey are simple to understand but allow for higher complexity forms/surveys
  • Useful data on response details
  • Supports for multilingual options
  • Ability to preview surveys in desktop and mobile views

Features and Benefits

Multi-Language Forms - Forms gives you the option to create alternate versions of your forms, tailored to your diverse audience. You can overcome language barriers by interacting with your form's recipients in their own language. In addition, using multi-language forms to interact with diverse groups improves the quality and quantity of your results.

Real-Time Integration With Excel - Another great Forms feature is its ability to blend with MS Excel. Both Forms and Excel are part of Microsoft 365 applications. This means you can link your Microsoft Forms survey or quiz to an excel spreadsheet. When you link the two applications together, after someone responds to your survey, excel will automatically collect their answers and update the results in real-time.

Branching in MS Forms - Branching is when you give a user two or more options to choose from. Each option on the list has a pre-set action/event that should follow after the user picks it. In Forms, you can use branching to guide a user to the section that holds what they need. Using branching in Microsoft Forms, makes sure you get the right responses from the right people in the right places.

Math Keyboard - On a standard keyboard, there are some characters and symbols that are difficult to find. Sometimes you have to use complicated key combinations, like AltKey+251, just to type in a simple square root. Microsoft solved this problem by adding a virtual math keyboard into Microsoft Forms. So when you need to write some equations into your forms, all you have to do is choose the math option, click on your keyboard icon, and start typing.

Email Submission Notifications - You can enable email notifications for each completed form submission by selecting the "Get email notification of each response"checkbox. This feature will send you an email every time a response is received. Note that this email notification only works for personal forms; for group forms, you will need to create a workflow via Power Automate to be alerted via email.

Anonymous Submissions - By default, it captures the first and last name + email address of the users submitting the form. However, sometimes there might be a requirement to keep entries anonymous. You can easily do that by unchecking the “Record name” checkbox.

File Attachments - The file attachment feature allows users to submit files along with their form responses. These attachments are stored in the /Apps/Microsoft Forms folder in OneDrive if the form is created by or belongs to an individual user. For group forms, the attachments are stored in the /Apps/Microsoft Forms folder within the default document library on a SharePoint site.

As a reminder, if you currently have patient data in Microsoft Forms, be sure to export the data to a secure location and delete all protected data. All forms that collect protected information are required to reside in Qualtrics

 

To Access

Microsoft Forms can be accessed:

  • Via the web version.
  • At Microsoft 365 Office. Sign in with your university email address. Select the app launcher at the top-left under all apps or scroll down on the page to find Forms. 

Image of Forms option in Microsoft 365

  • From the Microsoft store if you have a Windows PC.
  • From the Microsoft Teams desktop app. If you have Teams installed, you can access Forms under Apps > All apps > Forms.

 

HIPAA Compliance for Microsoft Forms

The university has a Business Associate Agreement (BAA) with Microsoft that allows for secure collaboration and HIPAA compliance.

While Microsoft is configured for HIPAA compliance, you should use caution in the type of data is stored as well as with whom and how the data is shared (same university HIPAA policies and procedures apply).

HIPAA compliance depends on all of us. Please review the following information:

  • Data Classification & Impact
  • Protected Health Information (PHI)
  • Data Integrity - HIPAA Policy
  • Security of ePHI on Home Computers - HIPAA Policy
  •  

    Training Resources

    Getting Started

    The following resources and training support is available from Microsoft:

    Additional Tips for Using Microsoft Forms

    • Microsoft Forms is optimized for Edge, Chrome (latest version), Firefox (latest version), Chrome on Android (latest version) and Safari on iOS (latest version).
    • The tool is available to use on desktop and mobile browsers, ensuring a broad audience can respond to your survey or quiz without having to download a separate app.
    • You can create up to 200 forms and each form can receive up to 50,000 responses. If you require more responses, we recommend exporting existing responses to an Excel workbook, and then clearing these from your survey or quiz. This will enable you to collect more responses once cleared.
    • Don't ask for sensitive personal information such as passwords, social security numbers, passport identification numbers or credit card numbers. Create your form in compliance with the Microsoft Terms of Use. If your Form gets flagged as phishing it will block the link from collecting responses. If you believe this is a false positive, you can submit a ticket to the OIT Service Desk and we can review the Form and unblock it if necessary.

    Visit the  OIT Microsoft 365 webpage for more information about Microsoft software or go to https://office.com to access your Microsoft 365 applications. 

    Other form and survey software to consider are Formstack and Qualtrics. All forms that collect protected information should reside in Qualtrics. If you have any questions, please contact the OIT Service Desk.




    Additional Tools and Resources

    Microsoft Forms

    Category: Forms Office 365 OIT - Categories OIT - Type of software Software Survey tools Audience: Faculty Researchers Staff Students
    Microsoft Forms is a tool that allows for the easy creation of surveys, quizzes and polls making it easy to collect and analyze data.

    Welcome to Microsoft Forms 

    Microsoft Forms is a versatile tool for effortlessly creating surveys, quizzes and polls. When integrated with Microsoft SharePoint, PowerApps and Flow, it enables you to develop solutions for gathering information, automating processes and defining workflows to manage data and send notifications efficiently. The tool can be used for:

    • Survey responses in a data-friendly format (Excel sheet)
    • Quick creation, sending and sharing of surveys
    • Questionnaire options to build survey are simple to understand but allow for higher complexity forms/surveys
    • Useful data on response details
    • Supports for multilingual options
    • Ability to preview surveys in desktop and mobile views

    Features and Benefits

    Multi-Language Forms - Forms gives you the option to create alternate versions of your forms, tailored to your diverse audience. You can overcome language barriers by interacting with your form's recipients in their own language. In addition, using multi-language forms to interact with diverse groups improves the quality and quantity of your results.

    Real-Time Integration With Excel - Another great Forms feature is its ability to blend with MS Excel. Both Forms and Excel are part of Microsoft 365 applications. This means you can link your Microsoft Forms survey or quiz to an excel spreadsheet. When you link the two applications together, after someone responds to your survey, excel will automatically collect their answers and update the results in real-time.

    Branching in MS Forms - Branching is when you give a user two or more options to choose from. Each option on the list has a pre-set action/event that should follow after the user picks it. In Forms, you can use branching to guide a user to the section that holds what they need. Using branching in Microsoft Forms, makes sure you get the right responses from the right people in the right places.

    Math Keyboard - On a standard keyboard, there are some characters and symbols that are difficult to find. Sometimes you have to use complicated key combinations, like AltKey+251, just to type in a simple square root. Microsoft solved this problem by adding a virtual math keyboard into Microsoft Forms. So when you need to write some equations into your forms, all you have to do is choose the math option, click on your keyboard icon, and start typing.

    Email Submission Notifications - You can enable email notifications for each completed form submission by selecting the "Get email notification of each response"checkbox. This feature will send you an email every time a response is received. Note that this email notification only works for personal forms; for group forms, you will need to create a workflow via Power Automate to be alerted via email.

    Anonymous Submissions - By default, it captures the first and last name + email address of the users submitting the form. However, sometimes there might be a requirement to keep entries anonymous. You can easily do that by unchecking the “Record name” checkbox.

    File Attachments - The file attachment feature allows users to submit files along with their form responses. These attachments are stored in the /Apps/Microsoft Forms folder in OneDrive if the form is created by or belongs to an individual user. For group forms, the attachments are stored in the /Apps/Microsoft Forms folder within the default document library on a SharePoint site.

    As a reminder, if you currently have patient data in Microsoft Forms, be sure to export the data to a secure location and delete all protected data. All forms that collect protected information are required to reside in Qualtrics

     

    To Access

    Microsoft Forms can be accessed:

    • Via the web version.
    • At Microsoft 365 Office. Sign in with your university email address. Select the app launcher at the top-left under all apps or scroll down on the page to find Forms. 

    Image of Forms option in Microsoft 365

    • From the Microsoft store if you have a Windows PC.
    • From the Microsoft Teams desktop app. If you have Teams installed, you can access Forms under Apps > All apps > Forms.

     

    HIPAA Compliance for Microsoft Forms

    The university has a Business Associate Agreement (BAA) with Microsoft that allows for secure collaboration and HIPAA compliance.

    While Microsoft is configured for HIPAA compliance, you should use caution in the type of data is stored as well as with whom and how the data is shared (same university HIPAA policies and procedures apply).

    HIPAA compliance depends on all of us. Please review the following information:

  • Data Classification & Impact
  • Protected Health Information (PHI)
  • Data Integrity - HIPAA Policy
  • Security of ePHI on Home Computers - HIPAA Policy
  •  

    Training Resources

    Getting Started

    The following resources and training support is available from Microsoft:

    Additional Tips for Using Microsoft Forms

    • Microsoft Forms is optimized for Edge, Chrome (latest version), Firefox (latest version), Chrome on Android (latest version) and Safari on iOS (latest version).
    • The tool is available to use on desktop and mobile browsers, ensuring a broad audience can respond to your survey or quiz without having to download a separate app.
    • You can create up to 200 forms and each form can receive up to 50,000 responses. If you require more responses, we recommend exporting existing responses to an Excel workbook, and then clearing these from your survey or quiz. This will enable you to collect more responses once cleared.
    • Don't ask for sensitive personal information such as passwords, social security numbers, passport identification numbers or credit card numbers. Create your form in compliance with the Microsoft Terms of Use. If your Form gets flagged as phishing it will block the link from collecting responses. If you believe this is a false positive, you can submit a ticket to the OIT Service Desk and we can review the Form and unblock it if necessary.

    Visit the  OIT Microsoft 365 webpage for more information about Microsoft software or go to https://office.com to access your Microsoft 365 applications. 

    Other form and survey software to consider are Formstack and Qualtrics. All forms that collect protected information should reside in Qualtrics. If you have any questions, please contact the OIT Service Desk.

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