Campus Digital Accessibility
Colorado House Bill HB21-1110 requires all higher education institutions within the state to have digital accessibility policies and procedures in place by July 1, 2024. It is everyone's responsibility to ensure the content we create is accessible.
Learn more about campuswide digital accessibility resources and information.Call Center
Category: OIT - Categories Phones Audience: Faculty Staff
This service request is to design and implement Call Center/ACD Services to support advanced Call Enabled Business Processes (CEBP). *Need to be on VPN or campus network to access request form.
Setup Call Center
The Access team and/or the Customer Service Representative will consult with the customer requesting a new Call Center/ACD service or will enhance an existing ACD/Call Center Service. The Call Center/ACD Services allows a business unit to utilize a call menu to inform customers and solicit caller input in order to route calls to targeted destinations based on that caller’s input. The target is usually a “live” agent although other destinations may be chosen.
*Need to be on VPN or campus network to access request form.
*Need to be on VPN or campus network to access request form.