Docusign

Category: OIT - Categories OIT - Type of software Productivity and Business Software Audience: Faculty Staff

Docusign is currently available to CU Anschutz Medical Campus researchers, faculty and staff. This HIPAA-compliant web-based application is a fast, secure way to create, sign and send documents from any device.

Request Access

About Docusign

Docusign is an easy-to-use, full-featured, web-based application for signing/sending documents, creating forms, and managing document workflow. The app is available for no charge to faculty and staff.

Features

Easily upload and send documents for electronic signature.
Quickly access and sign documents that require signature.
Readily check a document’s status, send reminders, view audit trails, and securely store online.
Create templates using existing forms to help streamline the sending process.
Oversee document workflow by identifying and managing recipients and routing.
Make forms available online allowing for self-service and ease of accessibility.
Set up conditional routing based on information entered by signer.

To Request Docusign

To request a license, submit a request to the OIT Service Desk at OIT-ServiceDesk@cuanschutz.edu or complete a request at the OIT Service Center.

service center log in info

After you are logged in, select Make a Request.
Select Software and Applications and then select Docusign.
Request a license by selecting New and fill out the description box with your name, address and department.
Click Add to Cart and then Submit Order.

To Access Docusign

Go to the Docusign log in webpage: https://apps.docusign.com/send/home. Click login at the top right corner of the page. Enter your university email address and sign in with your university credentials.

HIPAA Compliance for Docusign

The university has a Business Associates Agreement (BAA) with Docusign that allows for secure collaboration and HIPAA compliance. While Docusign is configured for HIPAA compliance, you should use caution in the type of data that is stored as well as with whom and how the data is shared (same university HIPAA policies and procedures apply).

HIPAA compliance depends on all of us. Please review the following information:

Training Resources

Getting Started

Visit the Docusign System Requirements webpage for up-to-date information about system requirements and supported browsers for Docusign eSignature.

Tutorials and training resources are available from the Docusign support website:

Upcoming Docusign Getting Started webinars are available - visit their website for dates and to register once you have received your account activation email.

Resources and Support

With your university Docusign license, you can open a support ticket directly with Docusign for any issues related to your envelopes, documents, or system-related problems on the Docusign platform. When logged into Docusign, click on the Questions Mark or Help and Support links to access online support and training materials.

Docusign sign on instructions

To open a support ticket with Docusign:

Sign in to the Docusign Support Center.
Log in and continue by clicking eSignature.
Select Open A Case to open a new online support case.
Use the Request a Call-Back option to get immediate help via phone. You can also select email or online support to receive a written response.

Contact the OIT Service Desk for account or basic support questions.

Frequently Asked Questions

Docusign aggregates all of your uploaded files into a PDF for a secure signing experience. Add files in any of the many supported file formats, such as Word documents, spreadsheets, or images, and Docusign brings them together into a single, tamper-sealed PDF. You can view the document image directly in the application, or you can download the PDF file for viewing, sharing and storing.

When you download a document from Docusign, it presents the current state of your document. Only completed documents show the signing information. All of the completed signing fields are included on the PDF. For incomplete documents, the PDF includes only the files that you added to the document; none of the signing fields are visible on the PDF.

To download your document, click the Download icon at the top of the view and select Separate PDFs or Combined PDF, depending on which format you want. Separate PDFs gives you a ZIP file containing all of the files in the Docusign document as individual PDFs. The selected file is downloaded to your local Downloads folder.

As long as your Docusign account is active, the envelopes in your account will be stored in Docusign indefinitely.

*Important Note: It is recommended that you download and save your documents to your department’s preferred repository.

Once envelopes are moved to the deleted folder, they are purged at midnight the same day and cannot be recovered.

Docusign and Adobe Acrobat both provide electronic signature solutions, but they are separate programs. Docusign is the preferred option and is a HIPPA-compliant, web-based platform aimed specifically at creating and sending envelopes for electronic signatures. It provides audit logs and documents are stored in a secure document repository. Adobe Acrobat is a standalone program that includes functionality to electronically sign documents using Adobe Digital IDs or the Fill & Sign feature in Adobe Acrobat. Adobe Digital IDs/Fill & Sign in Adobe Acrobat are not the same as "Adobe Sign" which is a standalone Adobe product that we do not have an enterprise license for.

Get Help

Phone Support

303-724-4357 (4-HELP)
7:30 a.m. - 6 p.m., M - Th
7:30 a.m. - 5 p.m., Fri

Self Service Portal

Submit a ticket
Email the Service Desk
24/7 access to the Service Center

Tools & Resources

CU Campuses

CU Anschutz Medical Campus

Office of Information Technology

Information Strategy and Services

Docusign

About Docusign

To Request Docusign

To Access Docusign

HIPAA Compliance for Docusign

Training Resources

Getting Started

Resources and Support

Frequently Asked Questions

Get Help

Phone Support

Self Service Portal

Office of Information Technology

Docusign

About Docusign

To Request Docusign

To Access Docusign

HIPAA Compliance for Docusign

Training Resources

Getting Started

Resources and Support

Frequently Asked Questions

What is an envelope?

Can multiple people be authorized to sign documents for our group/department and receive alerts when a document needs to be signed?

I logged in to Docusign using my credentials but I cannot send envelopes. What might be happening?

How do I change my signature or adopt a custom signature or other profile preference?

Can I share access to my envelopes and signed documents with another user?

Is there a way to transfer documents or envelopes for faculty and staff who are no longer associated with the university?

I have a personal Docusign account which I set up using my university email address. Can I combine my accounts?

How do I download and save a completed document?

How secure are documents that are stored in Docusign?

Does Docusign offer accessibility support?

Are Docusign signatures legally binding?

Where are my documents stored and for how long?

What is the difference between Docusign and Adobe Digital IDs/Fill & Sign?

Is Docusign HIPAA compliant?

Is Docusign Part 11 compliant?

Get Help

Phone Support

Self Service Portal

Office of Information Technology