Staff Tools and Services

 

Commonly used OIT tools, services, and resources for staff. To view all services, browse all tools and services.

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Review the complete list of system alerts to learn about any planned outages related to OIT.

Get Help

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Phone Support

Contact us over the phone for assistance

303-724-4357 (4-HELP from a campus phone)

7:30 a.m. to 6 p.m., Monday - Thursday

7:30 a.m. to 5 p.m., Friday

 

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Chat Support

OIT chat support is currently unavailable. We are working to restore Chat capabilities as quickly as possible.

Please use phone support or one of our self service options for assistance during this time.

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Self Service Portal

Enter a ticket for assistance

Submit a ticket

Email the Service Desk

24/7 access to the OIT Service Center, your ticket will be replied to during normal hours of operation in the order it was received.

University Access Resources

Remote Access VPN

Category: IT Security OIT - Categories OIT - Type of software Productivity and Business Remote Access Software VPN or remote access Audience: Faculty Researchers Staff Students Cost: Free
When connecting from off-campus, there are several remote options based on your needs. You will be prompted for multi-factor authentication through Duo during login to the VPN or VMware Horizon for remote access.
See full details

Single Sign On (SSO)

Category: OIT - Categories OIT - Type of software Remote Access Audience: Faculty Staff Students Cost: Free
Authentication services to university units for departmental or campuswide applications that require the authentication of users based on their affiliation with the university.
See full details

Operations Resources

Directory Listing and User Account Update

Category: Email Marketing and Communications OIT - Categories OIT - Type of software Audience: Faculty Researchers Staff Students Cost: Free
If your name has changed, you would like to go by a middle name or abbreviated version of your name, or you would like to request a change to your email address, OIT can assist you with updating your directory listing and user account.
See full details

Network Services

Category: Billing Computer and Device Support OIT - Categories OIT - Type of software Operating Systems Remote Access Remote Access Audience: Faculty Staff Students Cost: See extended details for service rates
This service request provides wired and wireless computer access to the university's data network. This connectivity allows access to the Internet and to university-managed network-dependent resources (such as servers and applications). *Need to be on VPN or campus network to access button link
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New Equipment Purchases

Category: Computer and Device Support OIT - Categories Audience: Faculty Staff Students Cost: Free
If you need assistance in deciding what equipment will be best suited for your needs, our Service Desk team can assist with a consultation and recommendations before you make your purchase. Our OIT Service Desk will help ensure your purchase meets the university's minimum technology requirements.
See full details

Storage, Servers and Backups

Category: Billing OIT - Categories OIT - Type of software Operating Systems Productivity and Business Remote Access Audience: Faculty Researchers Staff Cost: See extended details for service rates
Server hosting, backup and storage services include a variety of file and data backup solutions available to university faculty, staff and students. Other services include setup and centralized hosting of both physical and virtual servers. Fees may apply for some services.
See full details

Telephone Setup and Support

Category: Billing OIT - Categories OIT - Type of software Phones Productivity and Business Audience: Faculty Staff Cost: See extended details for rates
This service request is to install/activate, make changes, or deactivate an office/desktop telephone connection at a designated location. Typical use of this service is to support an office phone, or multiple office phones, connection.
See full details

University Systems Account Access

Category: OIT - Categories OIT - Type of software Operating Systems Remote Access Remote Access Audience: Faculty Staff Cost: Free
OIT manages access to email, Active Directory, VPN and certain library entitlements as well as the information that is sent to badging and parking. Access to HCM, Finance, PeopleSoft and CU-SIS is managed by University Information Systems at the CU System Office. Submit a ticket for help accessing these university systems.

Academic Tools and Resources

Printer Setup/Support

Category: Computer and Device Support OIT - Categories Audience: Faculty Staff
Onsite printer support to CU Denver faculty and staff including new installations and set-ups, re-installs, troubleshooting, repairing, upgrading and print queue creation. Our full spectrum of services includes proactive, reactive, onsite and remote support.
Request Printer Support

Campus Onsite Printer Support

The OIT Service Desk provides onsite printer support to CU Denver faculty and staff including new installations and set-ups, re-installs, troubleshooting, repairing, upgrading and print queue creation. Our full spectrum of services includes proactive, reactive, onsite and remote support.

Print server queues are also provided for CU Denver departmental printers. This service is useful for departments that have network printers shared by different users in the office. Having a print queue on a print server helps to quickly connect users with printers and correct drivers. It is also beneficial when upgrading or replacing office printers, as well as overall printer management. Please note: you must be on the campus or connected to the university network to request printer support using the button to the right. 

Additional Tools and Resources

Printer Setup/Support

Category: Computer and Device Support OIT - Categories Audience: Faculty Staff
Onsite printer support to CU Denver faculty and staff including new installations and set-ups, re-installs, troubleshooting, repairing, upgrading and print queue creation. Our full spectrum of services includes proactive, reactive, onsite and remote support.
Request Printer Support

Campus Onsite Printer Support

The OIT Service Desk provides onsite printer support to CU Denver faculty and staff including new installations and set-ups, re-installs, troubleshooting, repairing, upgrading and print queue creation. Our full spectrum of services includes proactive, reactive, onsite and remote support.

Print server queues are also provided for CU Denver departmental printers. This service is useful for departments that have network printers shared by different users in the office. Having a print queue on a print server helps to quickly connect users with printers and correct drivers. It is also beneficial when upgrading or replacing office printers, as well as overall printer management. Please note: you must be on the campus or connected to the university network to request printer support using the button to the right. 

Office of Information Technology

CU Anschutz

Education II North

13120 East 19th Avenue

5th Floor

Aurora, CO 80045

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