Commonly used OIT tools, services, and resources for IT professionals. To view all services, browse all tools and services.
Receive system status updates directly to your phone or email when you sign up for Statuspage. Customize which alerts and notifications you receive so you only get information pertinent to you.
Review the complete list of system alerts to learn about any planned outages related to OIT.
Phone Support
Contact us over the phone for assistance
303-724-4357 (4-HELP from a campus phone)
7:30 a.m. to 6 p.m., Monday - Thursday
7:30 a.m. to 5 p.m., Friday
OIT chat support is currently unavailable. We are working to restore Chat capabilities as quickly as possible.
Please use phone support or one of our self service options for assistance during this time.
Self Service Portal
Enter a ticket for assistance
24/7 access to the OIT Service Center, your ticket will be replied to during normal hours of operation in the order it was received.
The Health Insurance Portability and Accountability Act (HIPAA) is important for all university faculty, staff, and students to follow. IT professionals help uphold HIPAA compliance when it comes to data security and other device security measures. Stay up to data on HIPAA security policies and practices for the university and CU Anschutz Medical Campus.
Microsoft Outlook is the only university-supported email client and is highly recommended for accessing your university email. In addition, OIT recommends installing the Microsoft 365 Outlook app on your mobile device from the iOS and Android App store.
The university uses Duo Security to provide multi-factor authentication before accessing Outlook. Use the Microsoft Outlook desktop or mobile application for easiest access to your email. Please note: If you use a web browser such as Chrome or Internet Explorer to access web mail, instead of the Outlook application, you will be challenged for MFA every time you open a new browser session. For convenience, OIT suggests installing the Outlook application on your mobile and personal devices so you're only prompted to authenticate about every 90 days.
Information about requesting and using a Shared Mailbox is available on the OIT Email Boxes webpage.
OIT continues to enhance email security protocols because of the rise in cyberattacks against members of our university community. Visit the Encryption webpage to learn more about communicating securely with outside parties. It's up to all of us to keep our data and systems safe.
Microsoft Defender Quarantine Notifications were enabled on July 20. Refer to the campuswide message about the update and the Quarantine Email Notifications webpage for additional information about Microsoft Defender Quarantine. In addition, two enhancements to the security of our email environment include first contact safety tips and authenticated sender tagging.
Learn more in our newsroom. More information also is available from Microsoft:
Microsoft resources for setting up Outlook email:
Additional Resources
