IT Professionals Tools and Services

 

Commonly used OIT tools, services, and resources for IT professionals. To view all services, browse all tools and services.

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Review the complete list of system alerts to learn about any planned outages related to OIT.

Get Help

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Phone Support

Contact us over the phone for assistance

303-724-4357 (4-HELP from a campus phone)

7:30 a.m. to 6 p.m., Monday - Thursday

7:30 a.m. to 5 p.m., Friday

 

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Chat Support

OIT chat support is currently unavailable. We are working to restore Chat capabilities as quickly as possible.

Please use phone support or one of our self service options for assistance during this time.

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Self Service Portal

Enter a ticket for assistance

Submit a ticket

Email the Service Desk

24/7 access to the OIT Service Center, your ticket will be replied to during normal hours of operation in the order it was received.

University Access Resources

Remote Access VPN

Category: IT Security OIT - Categories OIT - Type of software Productivity and Business Remote Access Software VPN or remote access Audience: Faculty Researchers Staff Students
When connecting from off-campus, there are several remote options based on your needs. You will be prompted for multi-factor authentication through Duo during login to the VPN or VMware Horizon for remote access.

Welcome to VPN

When connecting from off-campus, there are several remote options based on your needs including the university's virtual private network (VPN) or the use of remote desktop and applications.

Please note that you will need to request access to the university VPN first. Once you have permission to access the VPN, install GlobalProtect on your device. You will be prompted for multi-factor authentication with Duo during login to the VPN. Registration and installation of Duo will need to be completed prior to using either option.

Working Off-Campus

 
Virtual Private Network (VPN)

In addition to using your university password to access the VPN, a second authentication method is required through Duo. To get started using the GlobalProtect VPN service you'll need to be sure you have registered first with Duo Security.

  • Request access the GlobalProtect VPN: VPN Access Form.
  • Download and install GlobalProtect based on the device that you want to use. Refer to the table below for your options.
  • Once you have opened the GlobalProtect client, enter your primary campus VPN portal:
    • CU Denver VPN portal is: dc-vpn.ucdenver.edu
    • CU Anschutz Medical Campus VPN portal is: amc-vpn.ucdenver.edu

 
GlobalProtect VPN Installation Clients

  • Windows:   Install VPN for Windows 64 bit
    • For both PC and Mac, uninstall any older versions, reboot your computer, reinstall the most updated version, and reboot your computer. 

Training Resources

Getting Started

Installation Guides:
Brief getting started videos:

Frequently Asked Questions

Information Technology Advisory Community (ITAC) Resources 

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Additional Tools and Resources

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Microsoft 365

Category: Office 365 OIT - Categories OIT - Type of software Productivity and Business Software Audience: Faculty Staff Students Cost: Free
Word, Excel, PowerPoint, OneNote, OneDrive, Outlook and more - Microsoft 365 is a suite of productivity, storage, multi-media and business applications that allows you to collaborate and share your work across campus, teams and classes.
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Microsoft OneDrive for Business

Category: Office 365 OIT - Categories OIT - Type of software OneDrive Productivity and Business Software Audience: Faculty Researchers Staff Students Cost: Free
OneDrive for Business is an integral part of Microsoft 365 and provides a place in the cloud where you can store, share, and sync your work files.
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Microsoft Outlook Email

Category: Email Office 365 OIT - Categories Software Audience: Faculty Staff Students Cost: Free
All email lives in the cloud at Microsoft 365 and is accessible from any device, anywhere. Benefits of using Outlook include increased mailbox sizes limits up to 50GB, online archive to store old email up to 100GB, capability to send attachments up to 25MB and unlimited storage in the public cloud.
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Microsoft Teams

Category: Office 365 OIT - Categories OIT - Type of software Productivity and Business Software Audience: Faculty Staff Students Cost: Free
Microsoft Teams is a chat-centered workspace in Microsoft 365. It brings people, conversations, files, and tools into one place, so everyone has instant access to everything — facilitate meetings, chat one-on-one, make audio or video calls, and connect your Teams site to third-party apps safely.
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New Equipment Purchases

Category: Computer and Device Support OIT - Categories Audience: Faculty Staff Students Cost: Free
If you need assistance in deciding what equipment will be best suited for your needs, our Service Desk team can assist with a consultation and recommendations before you make your purchase. Our OIT Service Desk will help ensure your purchase meets the university's minimum technology requirements.
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New Website

Category: Design and Development OIT - Categories OIT - Type of software Website Management and Development Audience: Faculty Staff Cost: Free
University affiliated units such as schools, colleges, centers, administrative offices, and more are entitled to their own section on ucdenver.edu or cuanschutz.edu.
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Phishing Emails

Category: Email IT Security IT Security OIT - Categories OIT - Type of software Audience: Faculty Staff Students Cost: Free
Phishing is a psychological attack used by cyber criminals to trick you into giving up information or taking an action. Learn more about recognizing phishing attempts.
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Public Web and Intranet Content Management System (CMS) Training

Category: CMS Design and Development OIT - Categories OIT - Type of software Sitefinity Training Training Website Management and Development Audience: Faculty IT Professional Staff Cost: Free
Training is offered for Sitefinity (Public website CMS), SharePoint 2013 (the Catalyst Intranet) and SharePoint Online.
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Qualtrics

Category: Forms OIT - Categories OIT - Type of software Qualtrics Software Survey tools Audience: Faculty Researchers Staff Students Cost: Free
Qualtrics provides a cloud-based survey platform allowing organizations to standardize data and surveys. Qualtrics and is an approved software provider for forms that collect protected information; this includes information as part of the Health Insurance Portability and Accountability Act (HIPAA). All new forms that collect protected information are required to reside in Qualtrics as of January 2021.
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CU Anschutz

Education II North

13120 East 19th Avenue

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Aurora, CO 80045

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