Student Account Refund Information

Contact: [email protected]

Refunds are issued only when there is a valid credit balance on your student account. If no credit exists, a refund cannot be processed.

Common Reasons for Refunds

You may receive a refund due to:

• Dropping or adjusting courses
• Overpayments
• Financial aid disbursements

Most students at CU Denver | Anschutz receive a refund at some point. If your bill was paid by cash, check, eCheck, or financial aid, your refund will be issued in your name, even if someone else made the payment.

What Happens After a Refund

Refunds reflect your account as of the issue date. You may still see new charges later due to:

• Course enrollment changes or waitlist additions
• Financial aid adjustments
• Student health insurance or housing charges

Refund Timing

• Financial aid refunds: Issued within 3–5 business days of disbursement
• Non-financial aid refunds: Issued after the due date of each term

Direct Deposit Refunds

For fast access to your refund, set up direct deposit in the UCDAccess portal.

How to Set Up Direct Deposit:

1. Log into UCDAccess
2. In your "Student Center", select "Financial Account"
3. Click the "Direct Deposit Student Refunds" tab
4. Read the direct deposit authorization information agreement details
5. Click the "Add Bank Account Details" button at the bottom of the page
6. Follow the instructions and input your account information

Processing Time:
Direct deposits are processed on weeknights and typically arrive in 2–3 business days, depending on your bank.

Funds are deposited only—this setup does not authorize withdrawals to pay your bill.

If you're a student employee, you'll need to set up payroll direct deposit separately.

Paper Check Refunds

If you don’t set up direct deposit, your refund will be mailed as a paper check to your mailing address on file.

• Verify your address in UCDAccess to avoid delays
• Paper checks are issued Tuesdays and Thursdays
• Lost checks cannot be canceled for 14 business days

📧 Questions? Email: [email protected]

Credit/Debit Card Refunds

Please note:

• The 2.85% credit card service fee charged by Nelnet Campus Commerce is nonrefundable.
  

• Credit/Debit card refunds are processed weekly, after the semester’s first payment due date.
  

• If your credit/debit card has expired, been canceled, or is no longer valid, and the refund cannot be processed to that card, we will issue the refund using the next available refund method on your student account. This will occur after we receive notification from your bank that the original refund attempt was unsuccessful.

This refund process is required by our merchant card agreements with credit card companies, which stipulate that refunds must be returned to the original payment method.

Federal Parent PLUS Loan Refunds

Refunds from Federal Parent PLUS Loans are issued via paper check in the parent’s name and mailed to the address submitted on the Parent PLUS Loan application.

If the parent’s address has changed, it must be updated directly on the Parent PLUS Loan application. Updates made in UCDAccess or other university systems will not affect the refund mailing address.

The refund method—whether the funds go to the parent or the student—is determined by the selection made on the loan application and cannot be changed through UCDAccess.

• If the refund is designated to go to the parent, it will be mailed as a check to the address listed on the Parent PLUS Loan application.
• If the refund is designated to go to the student, it will be processed based on the student’s refund setup in UCDAccess—either direct deposit or paper check.

International Student Refunds

If you made an international payment through Flywire and your student account shows an overpayment, we will refund the original payment source through Flywire.

This process ensures that your funds are returned securely and accurately to the original source of payment.

CU Denver | Anschutz partners with Trolley.com to securely process international refunds in local currency for payments not made through Flywire. 

What to Expect:

1. You’ll receive an email from Trolley.com requesting your bank info
2. A second email will include a verification code
3. Enter your info and code to authenticate
4. Once processed, expect your refund in 1–2 business days

📞 Need help?
Email: [email protected]
Call: 1-800-346-9252

Direct Deposit Banking Disclosure

Student choice in direct deposit banking

1. If you have an existing bank account in your name, set up direct deposit for refunds using that account.
2. If you do not have a bank account, you can choose to open an account with any U.S. banking institution. You can change your selection at any time.