Maintenance and Operations focuses on base building and systems maintenance and repairs. Requests for maintenance are categorized by job type and size. For a complete listing of services, access our Services Index.

There are some services our department charges a fee to provide.  We always provide a quote for those services before the work is performed.  We also provide maintenance on some equipment for a fee.  For more information on those services, please contact the Customer Service Center at 303-724-1777.

Building Maintenance

For maintenance requests, please contact the Customer Service Center at 303-724-1777 between the hours of 7:00 AM and 4:30 PM. After hours calls will be responded to by maintenance staff. You may also submit a work order

Note: You must be connected to the university's VPN (virtual private network) in order to submit a work order.

Examples of work order request items include:

• Change Light Bulbs
• Hot and Cold Calls
• Faucet repair
• Plugged toilets, urinals, sinks and drinking fountains
• Broken ceiling and floor tiles
• Door hardware and Lock repair
• Broken windows

Domestic Water

Domestic water is provided by the City of Aurora. Problems should be called in to the Customer Service Center at 303-724-1777 or via the web submit a work order

Heating, Ventilation, and Air Conditioning (HVAC)

Hot and Cold calls should be called in to the Customer Service Center at 303-724-1777 or you may submit a request via submit a work order 

Facilities Management is utilizing a door hanger card system and an email satisfaction survey tool. The Maintenance person responding to the call will leave a blue card indicating what the problem was found to be and the action taken to rectify the problem. There is an area for customer comment on the bottom of the card, please feel free to fill out the card and the comment section and return via campus mail to the address on the card.

Service requests submitted via the website will notify the originator when the work is completed and request a brief satisfaction response.

Utility Outages

In order to provide proper notice to occupants and effectively prepare for any interruption in service, planned outages for all building utilities (i.e.: Domestic Hot or Cold Water, De-ionized Water, Building Heating Water, Building Chilled Water, Steam, Sanitary Sewer, Vacuum, Natural Gas, Electrical Service and HVAC Systems) are required to be scheduled at least 7 working days in advance of the outage.

The critical nature of the interruption to utility services limits the authority to request outages to only Facilities Management Maintenance Supervisor and Project Managers through a detailed process.

The building occupants will be notified via email. In the event of an emergency situation such as a broken pipe causing flooding and building damage, the utility will be shutdown as needed to stop the leak and the occupants will be notified by email.

Electrical Services

Electrical Services and Repairs are handled through zone maintenance teams for low voltage and lighting repairs. Building wiring, electrical panels and power distribution to and through buildings is handled through the Electrical Trade Shop. To request services to existing buildings and systems or to report electrical power losses contact the Customer Service Center at 303-724-1777 or via the web submit a work order

Lighting

For lighting Failures, lights out, bulb replacements contact the Customer Service Center at 303-724-1777 or via the web submit a work order

Room Reservations

All room reservations should be made using the EMS system.